Every order ships complete from one warehouse, so you receive everything in a single delivery.
UK Warehouse (Swindon)
Orders containing only our G4 and G9 capsule globes ship from our UK warehouse in Swindon.
Free shipping on orders over €69. For orders under €69, shipping options and costs are shown on the product page or at checkout.
Available carriers include Royal Mail, Landmark Global and DHL, with standard and express options. Estimated delivery times are shown at checkout for each service.
Orders placed and paid for before 2pm UK time, Monday to Friday, are dispatched the same day. Orders placed after this time or on weekends are dispatched the next business day.
Sydney Warehouse
If your order includes any product other than G4 or G9 globes, your whole order ships from our Sydney warehouse via DHL eCommerce or DHL Express.
Free shipping on orders over €299 (excludes bulky items such as oversized bulbs, festoon strings and poles). Shipping options, costs and estimated delivery times are shown on the product page or at checkout.
Orders placed and paid for before 10am AEST on a business day are dispatched the same day.
VAT and Customs
All prices on dulora.com include VAT. All orders are shipped Delivered Duty Paid (DDP), so there are no additional customs charges, duties or fees on delivery.
If you are a business customer with a valid VAT number, please enter it at checkout for a smooth customs experience.
Tracking
All shipments include tracking. We will email your tracking link once your order is dispatched. You can also check your order status on our order tracking page.
Shipment Disruptions
If tracking shows an issue or delay, please contact us. We will request a courier investigation (allow 5 to 8 business days).
If tracking says delivered but you have not received your parcel, notify us within 7 days of the delivery notification so we can act quickly. If you notice the issue later, please still get in touch and we will do our best to help.
Damaged on Arrival
If your parcel or contents arrived damaged in transit, please contact us with photos of the damage, the outer box and your order number. Notify us as soon as possible, ideally within 7 days of delivery, so we can lodge a claim with the courier. In most cases we can arrange a replacement without you needing to return the damaged item.
Incorrect or Missing Items
In the unlikely event of an error, we will fix it. If the wrong item was shipped or something is missing, we will re-ship at our expense using the original shipping method. Please notify us within 48 hours of receiving your shipment.
Need Assistance?
For any questions, please visit our Contact Us page, or see quick answers on our Help Centre.