EU Shipping
We ship to Europe from two locations depending on the product.
UK Warehouse (Swindon)
Selected products, including our G4 and G9 capsule globe ranges, ship from our UK warehouse in Swindon.
Free shipping on orders over €69. For orders under €69, shipping options and costs are displayed on the product page or at checkout based on your address and order size.
Available carriers include Royal Mail, Landmark Global, UPS and DHL, with standard and express options. Estimated delivery times are shown at checkout for each service.
Orders placed and paid for before 2 PM GMT Monday to Friday are dispatched the same day. Orders placed after this time or on weekends are dispatched the next business day.
Sydney Warehouse
All other products ship from our Sydney warehouse to Europe via DHL E-Commerce or DHL Express.
Enjoy free fast shipping on orders over €299 (excludes bulky items such as oversized bulbs, festoon strings and poles). Shipping options, costs and estimated delivery times are displayed on the product page or at checkout for each service.
Orders placed and paid for before 10 AM AEST on a business day are dispatched the same day.
Orders from Both Warehouses
If your order includes products from both our UK and Sydney warehouses, it will be shipped as two separate deliveries. Each shipment has its own tracking, dispatch time and free shipping threshold. You will receive a tracking notification for each.
VAT and Customs
All prices on dulora.com include VAT. All orders are shipped Delivered Duty Paid (DDP), so there are no additional customs charges, duties or fees on delivery.
If you are a business customer with a valid VAT number, please enter it at checkout for a smooth customs experience.
Tracking
All shipments include tracking. We will email your tracking link once your order is dispatched. You can also check your order status on our order tracking page.
Shipment Disruptions
If tracking shows an issue or delay, please contact us. We will request a courier investigation (allow 5 to 8 business days).
If tracking says delivered but you have not received your parcel, notify us within 7 days of the delivery notification so we can act quickly. If you notice the issue later, please still get in touch and we will do our best to help.
Damaged on Arrival
If your parcel or contents arrived damaged in transit, please contact us with photos of the damage, the outer box and your order number. Notify us as soon as possible, ideally within 7 days of delivery, so we can lodge a claim with the courier. In most cases we can arrange a replacement without you needing to return the damaged item.
Incorrect or Missing Items
In the unlikely event of an error, we will fix it. If the wrong item was shipped or something is missing, we will re-ship at our expense using the original shipping method. Please notify us within 48 hours of receiving your shipment.
Need Assistance?
For any questions, please visit our Contact Us page, or see quick answers on our Help Centre.