LiquidLEDs is now Dulora. Same products, same team, same quality.
★ 4.7 across 2393 verified reviews
Free shipping on orders over S$399*·Easy returns, no questions asked
Free shipping on orders over S$399*Easy returns, no questions asked
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Refund policy

Return Policy

At Dulora, your satisfaction is our priority. If you’re unhappy with your purchase, we’re here to help.

30-Day Returns Window

  • The 30-day period begins when you accept delivery of your Dulora products.

  • If no proof of delivery exists, we assume delivery occurred three business days after dispatch.

  • Items must be unused, in their original condition and packaging, and returned within 30 days of the delivery date to be eligible for a return.

How to Initiate a Return

  1. Log in to your account at account.dulora.com and submit your return request.

  2. You will receive an email containing your Return Authorisation Number.

  3. Include this number on the outside of your parcel when you send it back.

  4. We’ll email you detailed return instructions and the return address.

  5. Please do not send items back without your Return Authorisation Number.

Return Shipping Costs & Deductions

Customer-paid returns: Unless the item is faulty or we shipped the wrong product, you are responsible for return postage. We strongly recommend using a tracked service.

Free-shipping promotion deductions: If you did not pay for shipping at checkout (i.e. your order qualified for Free Shipping or Express Shipping), a shipping cost deduction applies to returned orders as follows:

  • Orders below $50: $13

  • Orders $50–$145: $15

  • Orders $145–$200: $18

  • Orders $200–$500: $23

  • Orders $500–$1,000: $35

  • Orders over $1,000: $55

These deductions will be subtracted from your refund in addition to any original shipping fee only if no shipping charge was paid.

Refund Processing

  • Once we receive and inspect your return, we’ll notify you of refund approval or rejection.

  • Approved refunds are credited to your original payment method within 5–10 business days.

  • Refunds exclude original shipping charges unless the return is due to our error (faulty or incorrect item).

  • If your original order enjoyed free shipping and you return all or part of it, we will deduct the actual shipping cost (per the table above) from your refund.

Faulty or Incorrect Items

If you receive a faulty item or we’ve sent the wrong product, please contact us via our Contact Us page within 48 hours of delivery. Include clear photos of the issue and your order number. We will arrange a replacement or full refund at no cost to you.

Change of Mind

You may return items for change-of-mind reasons within 30 days, provided they meet the unused/original-packaging criteria above. Change-of-mind returns do not qualify for free return shipping.

Non-Returnable Items

  • LED bulbs that have been installed or used

  • Sale, clearance or discontinued items

  • Products not in their original packaging

Returned to Sender / Incorrect Address

If a parcel is returned to us due to an incorrect or incomplete address (including addresses not recognised by Australia Post’s database), refused delivery, or failure to collect, we will:

  1. Deduct the original shipping cost (even if free) plus a $18 return-to-sender fee.

  2. Refund only the product price minus those fees.

If you cancel at that point, the same deductions apply.

No Direct Exchanges

We do not offer direct item exchanges. To swap a product, please return your original item for a refund and place a new order.

Consumer Rights & Guarantees

For more information on your rights under Australian Consumer Law—including guarantees to repair, replace or refund—please visit the ACCC’s guide at:
 www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

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